Cancellation Policy
Last Updated: October 1, 2026
Thank you for choosing Sintukites,This Cancellation Policy explains the conditions under which customers may cancel orders placed through https://sintukites.com.
1. Order Cancellation by Customer
Customers may request cancellation of an order before the order has been processed or dispatched.
To request cancellation, please contact us as soon as possible after placing your order.
Email: sintukites@gmail.com
Mobile: +91 7003451656
Please provide your order number and the mobile number or email address used when placing the order.
2. Cancellation After Dispatch
Once an order has been dispatched, it may not be possible to cancel the order.
If the customer no longer wishes to receive a dispatched order, the customer may need to accept the delivery and follow our Return & Refund Policy, where applicable.
3. Cancellation After Delivery
Orders cannot normally be cancelled after successful delivery.
If the delivered product is damaged, defective, incorrect, or otherwise eligible for a return, please refer to our Return & Refund Policy.
4. Refund for Cancelled Orders
If a cancellation is approved and payment has already been received, an eligible refund will be initiated using the original payment method or another appropriate payment method.
The time required for the refund to reach the customer's account may depend on the payment gateway, bank, card issuer, or other financial institution.
5. Orders That Cannot Be Cancelled
We may be unable to cancel an order if:
The order has already been packed.
The order has already been dispatched.
The order has already been delivered.
The order has entered a stage where cancellation is no longer operationally possible.
The cancellation request is received after the applicable cancellation period.
In such cases, the customer may be required to follow the applicable return procedure, if available.
6. Cancellation by Sintukites
SintuKites reserves the right to cancel an order in certain circumstances, including:
Product availability issues.
Incorrect product pricing or listing information.
Payment or transaction issues.
Incorrect or incomplete customer information.
Suspected fraudulent or unauthorised transactions.
Delivery limitations.
Technical errors.
Circumstances beyond our reasonable control.
If an order is cancelled after payment has been received, an applicable refund will be initiated.
7. Incorrect Customer Information
Customers are responsible for providing accurate delivery and contact information.
If an order cannot be delivered because of an incorrect or incomplete address, incorrect mobile number, incorrect PIN code, or other information provided by the customer, additional delivery or return charges may apply where permitted.
8. Promotional and Special Orders
Orders placed under special promotions, discounts, customised arrangements, or other special offers may have additional cancellation conditions.
Any special cancellation conditions will be communicated to the customer where applicable.
9. Refund Processing Time
Once an eligible cancellation has been approved, we will initiate the applicable refund.
The actual time taken for the amount to appear in the customer's bank account or payment method may vary depending on the payment service provider or financial institution.
10. Policy Updates
Yashita Enterprise reserves the right to modify or update this Cancellation Policy at any time.
Any updated policy will be published on this page with a revised "Last Updated" date.
11. Contact Us
For cancellation requests or questions regarding this policy, please contact us:
Sintukites
Website: https://sintukites.com
Email: sintukites@gmail.com
Mobile: +91 7003451656
Address: Kaikhali, Rajarhat, Kolkata 700052, West Bengal, India
By placing an order through https://sintukites.com, you acknowledge that you have read and understood this Cancellation Policy.
