Last Updated: October 1, 2026

Thank you for shopping with Sintukites. We want you to have a smooth and satisfactory shopping experience.

This Return & Refund Policy explains the conditions under which products purchased from https://sintukites.com may be returned, replaced, or refunded.

1. Eligibility for Returns

A product may be eligible for return or replacement if:

• The wrong product was delivered.

• The product received is damaged or defective.

• The product is materially different from the product ordered.

• The product is missing essential parts or items that were included with the order.

• The product qualifies for return under the applicable product listing or offer.

The product must generally be unused and in its original condition, packaging, labels, and accessories, wherever applicable.

2. Non-Returnable Products

Certain products may not be eligible for return or refund due to their nature, condition, or other applicable restrictions.

Products may also be considered non-returnable if they have been:

• Used or damaged after delivery due to customer handling.

• Modified, altered, or repaired by the customer.

• Returned without original packaging or included accessories, where applicable.

• Damaged due to improper storage or use after delivery.

The applicable return conditions may also be specified on the individual product page.

3. Reporting a Damaged or Incorrect Product

Customers should inspect their order promptly after delivery.

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible with:

• Order number

• Customer name

• Mobile number

• Description of the issue

• Clear photographs of the product

• Photographs of the packaging, where relevant

• Video evidence, if reasonably requested for verification

We may request additional information or evidence before approving a return, replacement, or refund.

4. Return Request Process

To request a return or replacement, contact us using:

Email: sintukites@gmail.com
Mobile: +91 7003451656

Please mention your order number and clearly explain the reason for your request.

After reviewing the request, we will inform you whether the product qualifies for return, replacement, or refund.

5. Return Shipping

Where the return is due to an incorrect, damaged, or defective product attributable to us, we may arrange or reimburse reasonable return shipping costs, subject to verification and applicable conditions.

Where a return is requested for reasons not attributable to us, the customer may be responsible for applicable return shipping charges.

Return shipping arrangements may vary depending on the product and delivery location.

6. Product Inspection

Returned products may be inspected before a replacement or refund is approved.

If the returned product does not meet the applicable return conditions, we may reject the return and may return the product to the customer, subject to applicable circumstances.

7. Refunds

Once a return is approved and the product has been received and inspected where required, an eligible refund will be processed.

Refunds will generally be made using the original payment method or another appropriate method, subject to the payment provider's capabilities.

The time required for the refund to appear in your account may depend on your bank, card issuer, payment gateway, or financial institution.

8. Replacement

Where applicable and subject to product availability, we may offer a replacement instead of a refund.

If the same product is unavailable, we may offer an alternative resolution, including a refund, subject to the circumstances of the order.

9. Order Cancellation

Customers may request cancellation before an order has been processed or dispatched.

Once an order has been dispatched, cancellation may not be possible and the customer may need to follow the applicable return procedure.

Please contact us as soon as possible if you wish to cancel an order.

10. Delivery Refusal

Customers are advised not to refuse delivery solely because they have changed their mind after placing an order.

If a product arrives damaged or appears tampered with, customers should document the condition of the package and contact us promptly.

11. Refund Delays

Once we initiate a refund, the actual crediting time may depend on the payment gateway, bank, card issuer, or other financial institution.

We are not responsible for delays caused by third-party financial institutions after the refund has been successfully initiated.

12. Promotional or Discounted Products

Products purchased during promotional offers, discounts, special sales, or other campaigns may have specific return or refund conditions.

The applicable conditions, if any, will be communicated on the relevant product page or promotional offer.

13. Incorrect Customer Information

We are not responsible for delivery failures, additional delivery costs, or delays caused by incorrect or incomplete information provided by the customer, including:

• Incorrect name

• Incorrect mobile number

• Incorrect address

• Incorrect PIN code

• Missing address information

Any additional charges arising from such circumstances may be the customer's responsibility.

14. Fraudulent or Abusive Return Requests

We reserve the right to refuse a return, replacement, or refund request where we reasonably